Technical Support

Jiwei is committed to delivering high-quality after-sales service tailored to our customers’ real needs. We begin by thoroughly analyzing and understanding each customer’s unique requirements, then provide optimal solutions accordingly.

Our comprehensive service offerings include technical consultation, training, field installation and commissioning, product replacement and repair, on-site technical support, as well as long-term supply of spare parts and components. For every customer, we maintain detailed service records to ensure efficient tracking, quick resolution of any issues, and seamless follow-up support.

Guided by the business philosophy of “winning customers through quality, earning trust through attention to detail,” we steadfastly uphold our principle: “The best or nothing.”

At Jiwei, every product is born from a rigorous and efficient research and development process that ensures quality and innovation at every stage. Starting from innovative product concepts driven by market demand and technical feasibility, we develop preliminary plans and project schedules. During the design phase, system architecture, form factor, and technical solutions are finalized, accompanied by the creation of a Feasibility Verification Prototype (FVT) to validate the concept.

The development phase advances with detailed system design, circuit engineering, software programming, and module integration. Engineering Validation Prototypes (EVT), typically 2 to 3 units, are produced to verify technical feasibility and key performance metrics. Subsequently, more than 10 Design Validation Prototypes (DVT) undergo rigorous consistency and reliability testing, with comprehensive reports generated and initial production and testing process documents established.

The pilot production stage employs small-batch manufacturing to further verify product consistency and reliability, refine production processes and testing protocols, and build mature production lines. All relevant product certifications are completed during this phase. Upon successful completion, the product officially launches into mass production and the market, continuously delivering outstanding value to customers.